Frequently Asked Questions
Everything you need to know about shopping with Nude Lucy NZ.
What are your shipping options within New Zealand?
We offer standard and express shipping across New Zealand. Standard delivery typically takes 3-5 business days, while express orders arrive within 1-2 business days. Free standard shipping is available on orders over $150.
How do I return an item that doesn't fit?
We accept returns on full-priced items within 30 days of purchase. Items must be in their original condition, unworn, and with all tags attached. Please visit our returns portal to generate your shipping label.
Are your fabrics sustainably sourced?
At Nude Lucy, we prioritize high-quality natural fibers including organic cotton and linen. We are committed to ethical manufacturing processes and aim to reduce our environmental footprint with every collection.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and interest-free installment options including Afterpay and Laybuy for our New Zealand customers.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for our relaxed-fit styles or checking the 'Fit Note' in the product description.
Can I change or cancel my order after it has been placed?
Once an order is placed, it is processed quickly by our warehouse team. Please contact our customer service team via live chat or email within one hour of placement, and we will do our best to accommodate your request.